Integrity, care, curiosity, impact and unity – these five Lions Eye Institute values drive our commitment to our patients and their care.
At the personal level, our patient-centred care means:
- Interacting with our patients with dignity and respect
- Clearly communicating and sharing relevant information with our patients
- Providing inclusive treatment for all patients
- Encouraging our patients to be active participants in decisions affecting their treatment
More broadly, our patient care commitment means:
- Continually improving our practices to ensure our patients experience excellent and safe clinical treatment and service
- Ensuring our clinicians and patients are provided with the very best equipment and consulting and operating facilities
- Growing our eye health service outreach, particularly in Western Australia’s rural, remote and Indigenous communities
- Obtaining your feedback, and responding to it, through patient satisfaction surveys and other avenues
